DACHI NAILS & SPA
CUSTOMER CARE & SALON POLICIES

Your comfort, safety, and satisfaction matter to us.

At Dachi Nails & Spa, we are dedicated to providing exceptional nail care, quality products, and a relaxing experience for every guest. To maintain a clean, safe, and welcoming environment, we kindly ask all guests to review and respect the following salon policies.

1. SERVICE GUARANTEE & NAIL REPAIRS

We are committed to delivering high-quality services. All nail enhancements and gel polish manicures are covered by a 5-day service guarantee, beginning on the date of service. If any chipping, lifting, or detachment occurs due to workmanship during this period, please contact us promptly to arrange a complimentary repair.

Repairs requested after the guarantee period, or for damage caused by accidental breakage, tears, corner damage, or improper care, will incur a fee starting at $5 per nail, depending on the extent of the repair. Traditional nail polish (regular polish) is not covered by this guarantee.

We kindly remind our guests that nails are designed for beauty, not to be used as tools. Proper nail care will help maintain their appearance and durability. Please review your nail shape, length, color, and design before leaving the salon.

2. HEALTH & SAFETY

The health and safety of our guests and staff are our highest priorities. Please inform your technician before your service if you have any known allergies, sensitive skin, existing injuries, ongoing illnesses, diabetes, circulatory concerns, or other medical conditions that may affect your treatment.

We may modify, postpone, or decline a service if a condition presents a health or safety risk, including suspected contagious nail or skin conditions, open wounds, or signs of infection in the treatment area. All decisions will be made respectfully and without unlawful discrimination. If you experience any discomfort or unusual reaction during your service, please notify your technician immediately.

3. REFUNDS & SERVICE CORRECTIONS

Your satisfaction is very important to us. All completed services are generally non-refundable, except as required by applicable law. If you are dissatisfied with your service, please notify our management promptly so we can review your concerns and offer an appropriate resolution.

We are happy to provide complimentary corrections for verified workmanship-related issues within our service guarantee. Changes in personal preference, including nail color, shape, length, or design after service completion, are not considered workmanship defects and may result in additional charges.

4. PERSONAL PROPERTY

Guests are responsible for keeping their personal belongings safe while visiting our salon. Dachi Nails & Spa is not responsible for lost, stolen, misplaced, or damaged personal items, except as required by applicable law. We kindly recommend keeping valuables with you throughout your visit.

5. APPOINTMENTS, CANCELLATIONS & NO-SHOW POLICY

Book ahead online or call (971) 407-7507 to skip the wait and reserve your time and technician. Walk-ins are still welcome when we have openings.

We kindly request at least 24 hours' notice for appointment cancellations or rescheduling. Guests with repeated same-day cancellations or no-shows may be asked to leave a deposit when booking future appointments.

Guests arriving more than 15 minutes late may need to shorten or reschedule their services depending on availability. A credit card is not required to make an appointment. Any deposit requirement will be clearly disclosed and agreed to at the time of booking. We appreciate your understanding and consideration for our technicians' time.

6. PRICING & ADDITIONAL SERVICES

Our service prices may vary depending on nail length, shape, design complexity, product selection, and additional treatments. Any applicable charges for nail art, enhancements, special shapes, repairs, or other upgrades will be communicated before the service is performed.

We encourage guests to confirm their selected services and pricing with their technicians before proceeding. Promotional discounts and special offers cannot be combined unless otherwise stated.

7. CHILDREN & GUEST SAFETY

Children receiving nail services are always welcome at Dachi Nails & Spa. For the safety and comfort of everyone, children under the age of 10 who are not receiving services must remain under the supervision of a responsible adult at all times.

We kindly ask parents and guardians to ensure that children do not run, play with salon equipment, touch chemicals, or enter restricted work areas. Your cooperation helps us maintain a safe and relaxing environment for all guests.

8. PEDICURE SPA CHAIR SAFETY

For your safety and comfort, please follow all instructions provided by our staff when using pedicure spa chairs. Guests are kindly asked to observe the manufacturer's applicable weight limits and request assistance when entering or leaving the chairs if needed.

Standing on footrests, climbing on spa equipment, or using chairs in an unsafe manner is not permitted. We appreciate your cooperation in preventing accidents and maintaining a safe salon environment.

9. PHONE ETIQUETTE

To create a peaceful and enjoyable spa experience, we kindly ask all guests to silence their phones and keep conversations at a considerate volume. Please avoid phone use that may interfere with your technician's work or the comfort of other guests.

We appreciate your cooperation in maintaining a relaxing atmosphere for everyone.

10. PAYMENT POLICY

Payment is due upon completion of all services. Guests are encouraged to review and confirm service prices, including any additional charges, before their treatments begin.

If you have any questions or concerns regarding your bill, please speak with management before leaving so we can assist you. Intentional nonpayment, fraudulent transactions, or knowingly using counterfeit currency may be reported to the appropriate authorities and addressed through lawful means.

11. RESPECTFUL SALON ENVIRONMENT

At Dachi Nails & Spa, we are committed to maintaining a welcoming, respectful, and relaxing atmosphere for every guest and team member. We kindly ask everyone to treat our staff and fellow guests with courtesy, kindness, and consideration.

Harassment, threats, discrimination, abusive language, or aggressive behavior will not be tolerated. We reserve the right to discontinue services when necessary to protect the safety and well-being of our guests and employees, consistent with applicable law.